The contour day spa how to#
The contour day spa skin#

However, this recent experience deserves this post and the salon has no response after more than 48 hours’ opportunity. Contour has had snafus before at all touchpoints from the call agents to onsite service issues. Finally, perhaps some diversity training would be wise as I am left to wonder if insidious responses would have been doled out to a paying customer with less melanin. Completely out of line and almost comical. So apparently the owner has a medical degree because that is the only reason I can fathom to explain her idea to tell me that I need to see a foot doctor. A doctor will be able to use implements that will allow deeper penetration. DPR – allows Salons and Spas to do just so much with the implements that we are allowed to use. I believe that a foot doctor will be able and allowed to go deeper with your calluses. Dear Miss ******, I like to recommend that you see a foot doctor. Within the hour I sent an e-mail request that she contact me via phone and attached photos of my feet for her review her e-mail response to me was as follows: “Received, thank you. After our eyes made four, she eventually pulled up her mask (earlier I had also seen an employee walking around the salon with her mask pulled down off her face). not covering her nose and mouth which is ironic as Contour just reopened under health and safety guidelines including requirements that customers wear masks. Upon deciding to cancel another service I had scheduled and checking out, I saw Fanit, the owner, in the foyer -her mask was drawn down to her neck i.e. Thankfully, before beginning service, she did return with a rust-free cuticle clipper. Surprised at this presentation of rusty tools, I asked her about it and her reply was that the tool is OK however it is the autoclave that makes it rusty. Side note on that cuticle clipper – I was appalled at the rust on the cuticle clipper Brenda presented. Here’s an idea: Do your job -I am a paying customer.

Such comments included: ‘I can’t work miracles’ and ‘I put some elbow grease in it’ etc.

The contour day spa skin#

Although I requested in plain English for her to 1: Respect that I’m multitasking and have a preference to forgo the small talk 2: Not cut the cuticle rim with her cuticle clipper as aforementioned, she continually engaged me in discussion, asked intrusive questions like if I have diabetes (if I ask you not to cut my cuticle rim I don’t expect to justify to you why), interrupted her colleague Amanda to ask for historical information about my pedicure (this despite the fact that Amanda was with a client) and demonstrated conduct unbecoming by making sarcastic remarks with respect to removing dead skin from my feet.

The contour day spa how to#

Instead Brenda was passive-aggressive, seemed confused with next steps, advised ‘I either cut your cuticle or not’, was asking me questions she should know the answers to regarding how to execute the pedicure whilst proclaiming to be an expert who knows what she’s doing and who doesn’t need micromanaging. This is not rocket science and I’ve had this done at the very same spa with other staff with expected results. My pedicure was pitiful: The chatty nail tech ‘Brenda’ was unable to understand a basic request to not cut my cuticle rim and instead push back and remove dead skin on the nail. This loyalty is completely lost on the owner who apparently has no understanding of the concept of customer lifetime value. Due to location convenience and my own laziness, added to my desire to receive services at an establishment where most employees speak clearly and have a command of the English language, I have been a repeat customer spending hundreds of dollars over the stretch of 10+ years. Contour, despite attempts to create an image of luxury is, in reality, not superior to any other spa. Abysmal, subpar performance accentuated by unprofessional, unapologetic conduct, several inept staff and a lackadaisical attitude to COVID-19 with respect to wearing masks consistently whilst on premises.